Terms & Conditions

These terms & conditions relate to our ordering online installation service and differ if ordered through our 'Book A Free Quotation' service.


1. The Distance Selling Regulations provide consumers with cancellation rights when buying goods online. Where the contract involves the provision of a service, the right to cancel ends when the service begins.  Your service will begin immediately following the onsite survey and cancellation after this point will incur loss of deposit and any costs we have already incurred in provision of the service.


2. When you order online Kudos will require 25% deposit.  You will have a period of 14 days from the order in which to cancel & receive a full refund of your deposit.  Kudos will extend your right to cancel up to & including the onsite survey which we will carry out to confirm your work requirements are as ordered.


3. If work required is not as ordered, any additional or varied work will be discussed with you during the onsite survey.   Written details will be provided.  In circumstances where Kudos agree with you, any material changes to your order,  a new contract will exist.  In circumstance where a new contract is agreed during a visit to your home, you will  be given a written notice of your right to cancel within seven days.  If following on site survey, and agreement of a new contract, you require work to begin within that cancellation period we require a written request from you to that effect.


4. Illustrations are intended to demonstrate typical section.  The sections to fulfill this order will be made in a way which Kudos Fencing consider Most suitable. 


5. It is your responsibility to ensure that any work you order can legally be carried out at your property.


6. The balance of the contract is payable on satisfactory completion by cash, bank transfer or accepted debit/credit cards. Balances paid on credit cards are subject to additional 2% service charge. In circumstances where payment is withheld unreasonably the balances on work can be charged interest from date of completion charged at 3% above base rates. All materials remain the property of the company and must not be altered or stained until paid in full.


7. The customer will provide reasonable access for the installation department at all times.


8. Kudos will do their best to ensure that we meet any agreed timescale.  However if delays are necessary due to unforeseen circumstances, we will notify you of the intended timescale for the work.


9. Kudos Fencing guarantee to repair or replace free of charge, any materials which develop a fault due to faulty construction, for a  period of 12 months from the date of the installation. By virtue of its natural qualities timber can be affected by climate and normal changes to the product will not render it unsatisfactory.  Nothing in this term is designed to restrict your statutory rights.


10. The Kudos Fencing guarantee is additional to your statutory rights, but you must notify us in writing within the guarantee period if you wish to make a claim under the terms of the guarantee.


11. Kudos Fencing are constantly seeking ways to improve the specification, design and manufacture of its products.  While every effort is made to produce up to date literature, the company reserves the right to change or modify the products without prior notice. This will not affect any rights you have under contract with us.


12. The order confirmation you will receive contains all the terms, which have been agreed, and no representation of promise, oral or in writing not confirmed on the contract shall be binding on either party. If any aspect of your order as agreed is not confirmed on your order confirmation you should notify us in writing prior to commencement of the installation.


13.  All orders placed are subject to the cancellation period and on site survey.  In circumstances where, following the onsite survey, we are unable to fulfill the order as placed, we will consider the contract at an end and refund your deposit at which time our obligation to you will end.